Privacy policy

Effective Date: mars 11, 2026

Welcome to TopShed! Because we’re a retailer of premium outdoor brands like Patio Well and Keter, our main goal is helping you upgrade your backyard—not tracking your every move across the internet.

We wrote this Privacy Policy to explain exactly how we collect, use, and protect your personal information in plain English. We believe your data belongs to you, and we are committed to treating it with the same respect we’d expect for our own.

1. What Information We Collect

To get that new shed or patio set to your door, we need a few basic details. When you visit our site, chat with us, or make a purchase, we collect:

  • The basics: Your name, email address, phone number, and shipping/billing address.

  • Payment details: Credit card or payment info (handled securely by our encrypted payment processors—we don’t actually store your full credit card number on our servers).

  • Order history: What you bought and when, so we can help with warranties, returns, or assembly questions.

  • Device & browsing info: Like most websites, we use cookies to see how people use our site (like what browser you're using or which Keter sheds are getting the most views). This helps us keep the site running smoothly.

2. How We Use Your Information

We only use your info to make your shopping experience better. Specifically, we use it to:

  • Process and deliver your order: Getting your Patio Well or Keter products from our warehouse to your backyard.

  • Provide customer support: Our 24/7 chat and phone teams use your order history to help you quickly if you have questions about assembly or missing parts.

  • Handle warranties: Because we are a dealer, we may use your purchase details to help facilitate manufacturer warranties.

  • Keep you in the loop: Sending order confirmations, shipping tracking numbers, and (only if you opt-in) occasional emails about sales or new products.

3. Who We Share Your Information With

Let’s be clear: we do not sell your personal data to anyone. Ever.

We only share your information with trusted third parties who absolutely need it to fulfill your order, including:

  • Shipping partners: (Like FedEx, UPS, or freight carriers) so they know where to drop off your boxes.

  • Payment processors: (Like Stripe or PayPal) to securely process your transaction.

  • The Manufacturers: In rare cases, we may share specific order details with Keter or Patio Well to process a warranty claim or a direct ship-from-manufacturer order.

4. Keeping Your Data Safe

We use industry-standard encryption (SSL) to protect your personal and payment information during checkout. Our website is scanned regularly for security vulnerabilities, and access to your data is strictly limited to the TopShed employees who need it to do their jobs.

5. Your Rights (You’re in Control)

You have the right to:

  • See what data we have: Just ask us, and we’ll give you a copy.

  • Correct mistakes: Did you move? Let us know, and we’ll update your address.

  • Opt-out of marketing: Don't want our newsletter anymore? Hit the "unsubscribe" button at the bottom of any email, no hard feelings.

  • Be forgotten: If you want us to completely delete your account and personal data, just reach out to our support team and we will securely erase it (minus anything we are legally required to keep for tax/accounting purposes).

6. How to Contact Us

If you have any questions about this policy, or just want to double-check the dimensions on a Keter shed before you buy, we are always here to help.

Email: contact@topshed.shop

Phone: +33 6 18 78 40 77

Live Chat: available 24h/24h

Hours: Mon – Fri, 9:00 AM – 6:00 PM  (CET)

Adresse : 22 Rue de la Liberté Bat C 63500 Issoire, France

Thank you for trusting TopShed with your backyard upgrade!