FAQs

Everything you might want to know before (and after) you order. Can't find your answer here? Email us at contact@topshed.shop and a real person will get back to you, usually the same day.

Shipping & Delivery

How much is shipping?
It's free on every order, anywhere in the continental United States. No minimums, no hidden fees at checkout — the price on the product page is the price you pay.

How long until my order ships?
We process orders within 2–3 business days. You'll get a confirmation email right away, and a tracking number the moment your order leaves the warehouse.

How long does delivery take?
Usually 3–6 business days after your order ships, depending on where you live and the size of the item. In total, most customers have their full order within 5–9 business days of buying. Smaller cabinets tend to arrive faster; large sheds ship on freight and can take a little longer.

Why did only part of my shed arrive?
That's completely normal. Larger sheds ship in several numbered boxes, and they don't always arrive on the same day — sometimes a day or two apart. Wait until every numbered box has arrived before you start assembly, and check the box numbers against the list in your manual.

Can I track my order?
Yes. We email you the tracking number as soon as it ships. If the tracking hasn't moved in a few days, reach out and we'll chase it for you.

Assembly

Do I have to build it myself?
Yes, our sheds arrive as kits with step-by-step instructions. Most models can be assembled by two people in an afternoon. If you get stuck, send us a message — we're happy to help you through it.

Do I need special tools?
Usually just the basics — a screwdriver or drill and a bit of patience. Each manual lists exactly what you'll need.

Returns & Warranty

What's your return policy?
You have 30 days from delivery to return an unused, unassembled item in its original packaging. Once a shed has been assembled we generally can't take it back, so please double-check sizing before you start building. Opening the boxes to inspect and count parts is totally fine.

My order arrived damaged or with missing parts — what now?
Don't ship anything back. Just email us photos of the issue and your order number, and we'll sort it out quickly with a replacement, the missing parts, or a refund — whichever makes sense.

Are the products under warranty?
Yes. Because everything we sell is genuine Patiowell and Keter, your item carries the full manufacturer warranty. Patiowell sheds come with at least a 5-year warranty; Keter's coverage varies a little by product. If something's faulty from normal use, you're covered — and we'll help you through the claim.

Products & Payment

Are these genuine products?
Always. We're a reseller of genuine Patiowell and Keter outdoor storage — no imitations, no gray-market stock. What you'd get buying direct is what you get from us, warranty included.

Is checkout secure?
Yes. All payments are processed securely through trusted providers, and we never see or store your full card details. We accept major credit cards and popular express checkout options.

Still have a question?

We're real people and we answer fast:
Email: contact@topshed.shop
Phone: +33 6 18 78 40 77
Live Chat: available 24h/24h
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)